Privacy Policy

Last Updated: June 2026

1. Introduction

Welcome to Yours Mallorca ("we", "our", "us"). We specialise in luxury private yacht charter services in Mallorca, based at Puerto Portals Marina.

We are committed to protecting your personal data and respecting your privacy when you visit our website: www.yours.luxe

This Privacy Policy explains what data we collect, how we use it, and your rights under data protection law (GDPR).

2. Information We Collect

We may collect the following information from you:

Contact details — name, email address, phone number, country
Charter preferences — dates, duration, number of guests, special requests, dietary requirements
Booking details — payment information, insurance details, emergency contact information
Travel data — passport/ID information (if required for international charters)
Technical data — IP address, browser type, device information, operating system
Usage data — pages visited, time spent on site, links clicked, booking inquiry interactions
Communication records — emails, messages, chat logs with our team

3. How We Use Your Data

We use your data to:

Process and manage yacht charter inquiries and bookings
Confirm availability and communicate charter terms
Process payments and issue invoices
Provide customer support before, during, and after your charter
Send booking confirmations, reminders, and charter details
Comply with maritime safety and regulatory requirements
Improve our website, services, and customer experience
Send marketing communications (with your consent)
Prevent fraud and maintain website security
Fullfill legal and contractual obligations

4. Legal Basis (GDPR)

We process your data based on:

Your consent — e.g., contact forms, newsletter signup, marketing preferences
Contractual necessity — to provide charter services and process bookings
Legal obligations — maritime regulations, tax law, anti-money laundering requirements
Legitimate business interests — fraud prevention, security, service improvement

5. Comments & Reviews

When visitors leave reviews or comments on our website, we collect the data shown in the submission form, along with IP address and timestamp to prevent spam.

Comments are moderated and may be published publicly. Please do not include sensitive personal information in public comments.

6. Media & Images

If you upload images to the website (e.g., charter photos), we recommend removing embedded location data (EXIF GPS) before uploading, as others may extract this information from publicly visible images.

7. Embedded Content

Our site may include embedded content such as:

Google Maps (location of Puerto Portals Marina)
Video content from YouTube or Vimeo
Social media feeds (Instagram)
Booking calendar systems

Embedded content behaves as if you visited the external website directly. These third-party websites may collect data about you, use cookies, and monitor your interactions.

8. Data Sharing

We do not sell your personal data.

We may share data with:

Yacht operations team — crew, captain, and vessel operators for charter fulfilment
Payment processors — for secure payment processing
Insurance providers — for charter insurance verification
Hosting & security providers — for website infrastructure and protection
Marketing partners — only if you opt-in to marketing communications
Government authorities — if legally required by Spanish, EU, or maritime law
Third-party booking systems — calendar and availability management

9. International Data Transfers

Your data may be processed within the EU and, where necessary, outside the EU with appropriate safeguards in place (Standard Contractual Clauses). EU data protection standards are maintained.

10. Data Retention

We retain data only as long as necessary:

Booking & inquiry data — up to 3 years (for accounting and dispute resolution)
Payment records — as required by Spanish law (6 years)
Charter agreements & liability waivers — 3 years minimum
Website comments — indefinitely, unless you request deletion
Marketing lists — until you unsubscribe
Legal & compliance data — as required by maritime and tax authorities

11. Your Rights

Under the GDPR, you have the right to:

Access your personal data
Correct or update inaccurate information
Delete your data (right to be forgotten) — except where legally required
Restrict processing of your data
Object to specific processing activities
Portability — request your data in a transferable format
Withdraw consent at any time

To exercise any of these rights, contact us at charter@yours.luxe

We will respond to requests within 30 days.

12. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or misuse:

Encrypted data transmission (HTTPS/SSL)
Secure password protection for accounts
Regular security audits and updates
Restricted access to personal data (staff only when needed)
Confidentiality agreements with all team members

However, no online transmission is 100% secure. Please protect your login credentials.

13. Cookies & Tracking

For detailed information on how we use cookies, web analytics, and similar tracking technologies, please see our Cookie Policy.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal information.

15. Changes to This Policy

We may update this Privacy Policy at any time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "last updated" date.

Continued use of our website after changes constitutes your acceptance of the updated policy.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your data:

Email: charter@yours.luxe

Mailing Address: AVDA. DE AMERICA Nº 9, 07181 CALVIÀ, ILLES BALEARS
ESPAÑA

Response Time: We aim to respond to all inquiries within 5 business days.

If you are unsatisfied with our response, you have the right to lodge a complaint with your local data protection authority (Spanish Data Protection Authority - AEPD).

This Privacy Policy is effective from June 2026 and applies to all bookings and website usage from this date forward.